Shenzhen Juyi Technology Co., Ltd. | Legal Representative: Chen Geman
Email: service@caelithy.com
Caelithy™ — Shipping Policy
📦 Prepared for Fast Shipping
Caelithy™ works to prepare eligible orders efficiently and uses a fast shipping approach whenever fulfillment conditions allow.
Orders are reviewed before dispatch to help confirm that the selected products are prepared for shipment with appropriate packaging.
🚚 Delivery Process
After an order enters fulfillment, available shipment information may be provided so customers can follow its progress.
Actual delivery progress can be affected by factors outside the direct control of Caelithy™, including carrier operations, destination conditions, seasonal volume, customs procedures where applicable, severe weather, or other transportation circumstances.
📝 Customer Information
Customers are responsible for providing accurate delivery information when placing an order. If you notice an error, contact service@caelithy.com as soon as possible.
We will attempt to assist where practical, but information may no longer be editable once an order has advanced into fulfillment or carrier handling.
📦 Multiple Items
Where operationally appropriate, products from the same order may occasionally be handled in separate packages. Available shipment information should be reviewed for each package where applicable.
⚠️ Delivery Concerns
If a shipment appears significantly delayed, damaged during transit, or shows another unusual delivery issue, contact Caelithy™ support with the relevant order details.
We will review available information and assist with the appropriate next step.