FAQ

Shenzhen Juyi Technology Co., Ltd. | Legal Representative: Chen Geman
Email: service@caelithy.com

Caelithy™ — Frequently Asked Questions

🌬️ What type of products does Caelithy™ offer?

Caelithy™ focuses on electronic products for home and personal indoor environments, including selected air-care, aroma, and lifestyle electronic devices.

📖 Where can I find operating information?

Product-specific instructions, specifications, and usage guidance may be provided on the relevant product page or with the product itself. Customers should review applicable instructions before use.

📦 How are orders prepared?

Orders are reviewed and prepared for fast shipping. Appropriate fulfillment information is provided as the order moves through the delivery process.

✏️ Can order information be changed?

If you notice an error in information connected with an order, contact service@caelithy.com promptly. Changes cannot be guaranteed after fulfillment preparation has begun.

🔄 What if I want to request a return?

Return requests are reviewed under the Caelithy™ Return Policy. Customers should contact support before sending a product back so that the appropriate procedure can be provided.

🛠️ What if a product arrives with a problem?

Please contact our support team with the relevant order information and a description of the issue. Supporting images may be requested where they help clarify the situation.

🧼 How should electronic products be maintained?

Follow the care instructions associated with the specific product. Avoid maintenance methods that conflict with electrical safety or the supplied product guidance.