Shenzhen Juyi Technology Co., Ltd. | Legal Representative: Chen Geman
Email: service@caelithy.com
Caelithy™ — Return Policy
↩️ A Clear Process for Return Requests
Caelithy™ reviews eligible return requests in a fair and consistent manner. Because our store includes electronic products, returned items may need to be checked for condition, included components, and signs of use.
📩 Starting a Return Request
Before sending any item back, contact:
Please provide the relevant order information and the reason for the return request. Our support team will provide appropriate return instructions when the request is eligible.
📦 Return Condition
Unless the return relates to a confirmed product issue, items should generally be returned in appropriate condition with the original product components, accessories, manuals, and packaging reasonably intact.
Products that have been damaged through misuse, unauthorized alteration, improper handling, or use inconsistent with supplied instructions may not qualify for standard return treatment.
⚠️ Incorrect or Damaged Items
If an item arrives incorrect, damaged, or with an apparent product-related issue, contact us promptly and provide clear information about the situation. Photographs may be requested where reasonably useful for assessment.
🔍 Return Review
Returned products may be inspected before the request is finalized. The review may consider product condition, completeness, reported issue, and compliance with the applicable return instructions.
Customers should not return products to an unapproved destination or without first contacting Caelithy™ support.