Shenzhen Juyi Technology Co., Ltd. | Legal Representative: Chen Geman
Email: service@caelithy.com
Caelithy™ — Contact Us
📨 A Direct Way to Reach Our Team
Caelithy™ provides email-based customer assistance for questions relating to products, website information, order support, returns, delivery concerns, and general store inquiries.
For assistance, contact:
Caelithy™ Customer Support
Email: service@caelithy.com
🧾 Information That Helps Us Assist You
When contacting us about an existing order, including relevant information such as your order reference, the product involved, and a brief explanation of your request can help us review the matter more efficiently.
For product questions, you may include the product name and the feature or specification you would like clarified.
🔧 Product Support
For electronic products, customers should review the supplied product instructions before use. If you experience an operating concern, please describe what occurred and, where useful, provide supporting photographs or other relevant details.
📦 Delivery or Product Condition Questions
If your inquiry involves delivery status, packaging condition, an incorrect item, or another order-related issue, contact us as soon as reasonably practical after becoming aware of the concern.
🔐 Privacy Requests
Privacy-related questions or requests may also be sent to the same support email. Such inquiries are reviewed in accordance with our Privacy Policy and applicable requirements.
Caelithy™ aims to keep customer communication clear, documented, and easy to follow.